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Privacy Policy

Privacy Policy

Thank you for trusting us with some information about you. We take that trust seriously and we want you to know how we use your information and why.
Our values about personal information
We promise respectful treatment of the personal information of everyone we have contact with. We want it to be simple and clear.
This Policy explains how we do that – when and why we collect information, how we use it, the situations when other people can see or use it, and how we keep it secure.

Our general approach to personal data

We’re committed to protecting your privacy, and honouring your legal rights to control how we use your personal data.
We only collect and use personal data when we need to
  • because you have asked us to do something (for example, send you newsletters);
  • so that we can reply to queries or complaints;
  • To develop and manage our relationships;
  • To help you grow and fulfil our contracts;
  • To provide services to clients;
  • To meet our legal obligations.

We try to make sure the information we hold is accurate and up to date, and is no more than we need to have.

Downloads, newsletters and services

If you contact us and ask us to send you information or download, subscribe to a review or purchase a product or service we will put your details on our sales and marketing database and send you what you asked for.
If you asked to be subscribed to a particular newsletter or sequence of updates (or subscribe yourself) you will be added to that list. We operate ‘double opt-in’ lists and you will need to reconfirm your subscription before anything is sent. Any automated email sent to you will have an unsubscribe

Social media

We have an active presence on social media, including Facebook and Instagram. If you ‘like’ any of our posts or ‘follow’ us, we can make ourselves aware of who you are from the information that you publish in your profile on the relevant platform. Your information is held by the platform and is subject to their data policy – we don’t control those. You can find a link to the privacy policy for each of the social media platforms by clicking on their name above. Your replies to us, messages you send us, and your other activity linked to our posts may be seen by members of our staff and by our associates. Our contracts with them hold them to high standards of protecting your information.

Who can see or use your data?

We do not sell or exchange your personal data with organisations who may want to sell you something or use your data for research or other purposes

Data location and platforms

Like many businesses, we do not have any tailor-made software – we use mainstream packages for everything from our client records, to email, to accounting.

This means that much of our data is held in services in the USA. We have picked mainstream suppliers with appropriate security standards.

How long do we keep your data for?

If you unsubscribe from our newsletter list, your unsubscribe is recorded so that we do not continue to send newsletters to your email address.

Prospects

If you have contacted us and signed up to a mailing list but never purchased from us, you will remain on the list you joined until you unsubscribe from that list. We clean our lists from time to time and unsubscribe people who not ever read anything from us. But in order to avoid adding you again by mistake, unsubscribes are kept on an unsubscribe list.

What are your rights?

You have the right to know what information we have about you, and to amend it if it is inaccurate.
If you feel for some reason we have information we should not be keeping, or it is out of date or otherwise wrong, please let us know and we will take appropriate action.
Your rights with respect to your personal data are, in summary, to be informed what processing is taking place, to have access to your data, rectification, erasure, restriction, portability, objection, and relating to automated decisions.

Our basis of processing

Signing onto our newsletter list is by your consent – and when you withdraw your consent we stop that processing your data.

Apart from that, the information we hold is based on our needing the information to run our business and provide our products and services – either so we can perform our contract with you, or because we have a legitimate business interest in processing your data.

Financial and credit details

We do not receive or store your credit card details. Credit card payments are handled by an external secure processor in accordance with their data security policies. We do not take telephone orders and the only way to pay us by credit card is online via that secure processor. We receive limited information from our processor for us to tie up your payment with your invoice.

In Conclusion

If you have any queries or comments about our handling of your personal data, please email us at garywiner@hotmail.co.uk

Cookie Policy

We reserve the right to utilize cookie technology. A cookie is a small data file that certain web sites write to your hard drive when you visit them. A cookie file can contain various types of information, including a user ID that the site uses to track the pages you’ve visited. We may use cookies to enhance your experience on this Site, to determine user traffic patterns and for other purposes.

Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent or you can flush your browser of cookies from time to time. (Note: you may need to consult the help area of your browser application for instructions.) If you choose to disable your cookies setting or refuse to accept a cookie, however, you may not be able to access all areas of the Site.

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